Where can I get support and documentation?

Login to Penelope and click on the "Help / Life Preserver" icon on the far left of any page. This will open a new window with our Support Site. You may browse the knowledgebase articles, solution-finder processes, review release notes and other news items, download tutorials and other documentation or submit a support ticket. You can also just type in a keyword to search for all related information in the entire Support Suite.

NOTE - You do not need to create a Support account in order to use the Support Suite, but if you would like to submit support tickets and create a history of support requests that you can browse at any time, then it is advisable to create a Support Suite user account.

If you have an urgent technical support issue, you may always email us at (mail to: athenasupport < at> athenasoftware.net).

How can I schedule training ?

Call us at 1.866.806.6014 to arrange for either on-site classroom style training or teletraining to cover your specific workflow processes and requirements (fees may apply).